I personally think this is a GREAT story (and become my inspiration too).
A true understanding of customer, system, theory of variance, people, and management to create the best product/service CAN elevate a nation.
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"COMMON SENSES can be COMMON PRACTICES"
I am a fan of simplicity and love to use information/data to find simple solution through better understanding of those info/data and human behavior (who, generally, are not always rational).