a TV program aired by NBC in 1980 started a quality revolution in the US.
it takes more than 20 years (!) for Americans to understand the secret of Japan’s greatness in manufacturing and products is actually coming from some American thinkers, most notably W. Edwards Deming and Joseph Juran.
today, 61 years after Deming’s teaching in summer 1950 for Japan engineers and managers, the question is does Deming & Juran teaching still relevant to today’s business?
my answer is YES.
their teaching on customer focus, appreciation of a system, appreciation of people, understanding of variations and its root causes, the principle of continuous improvement, the focus on long term over short term gain, in fact more relevant today than it was.
it is so basic, eventhough for many conventional thinking it looks counter-intuitive
it is not just about lean or six sigma or TQM or QCCC or ISO or others….it is about the passion to deliver the best product and services to the customers. it is about growth and sustainability
for my Indonesian fellows, please allow me to ask this question
if Japan can…why can’t we?