respect your customers, reduce your process variances

February 23, 2011

everytime I see some statements on an achievement using AVERAGE, I smile

for instance, if an airline claimed that their average delay have been reduced from AVERAGE 8 hours to AVERAGE 2 hours (just an example), for me it is good for the airline but not necessary good for the customers

the truth is, we as the customers experience the VARIANCES. the customers do not feel theAVERAGE

the average of 2 hours delay could mean a set of flights from no delay, 1 minute delay, 15 minutes delay to 12 hours delay or more ( I have experiences ALL of them). And it’s an awful experiences if we are delayed for more than 2 hours

Hence, to really make an improvement, please improve the AVERAGE and reduce the VARIANCES of your process

We are hiring:looking for Lean Six Sigma Black Belt(s)

February 6, 2011

Dear colleagues,

I am representing VRI,Inc., a US consulting and training in Lean Six Sigma, would like to inform that we are currently looking for good Lean Six Sigma Black Belts for a project with our client a US Oil/Gas company in Angola.

Below is the detail information.

Variance Reduction International, Inc.

Vacancy: Subcontractor Black Belt Position Posting

Positions: Subcontractor Black Belts.  Execution of Lean Six Sigma projects and mentoring of Green Belts executing their projects.

Compensations: we are offering very attractive compensation plus cover  the travel expense

Position Requirements:

  • Certified Lean Six Sigma or Six Sigma Black Belt
  • BA or BS degree
  • Expertise in executing the DMAIC roadmap for Lean Six Sigma projects
  • Expertise in Lean Six Sigma tools and methodology
  • Expertise in building a Lean Six Sigma project queue
  • Expertise in Lean Six Sigma project management
  • Expertise in evaluating the Voice of the Customer
  • Expertise in scoping a Lean Six Sigma project
  • Expertise in data analysis and interpretation
  • Expertise in capturing financial benefits of Lean Six Sigma projects
  • Expertise in mentoring others in the use of Lean Six Sigma tools and project deployment
  • Physically able to travel
  • Completed two Lean/Six Sigma projects with a financially verified benefit of greater than $50,000US (submit presentations of the projects along with application)
  • References from at least one Master Black Belt
  • Software expertise in SPC XL 2007 or 2010
  • Proven facilitative leadership and project management skills
  • Minimum of two years of Lean Six Sigma experience
  • Willing to travel to Angola
  • Able to work in a culturally diverse work environment

Desirable But Not Required Skills and Attributes:

  • Engineering degree
  • Expertise in Kaizen facilitation
  • Change management expertise

Location: Work to be performed in the client site in Angola.

Working schedule: Back to Back (BTB) 28 days on, 28 days off

Contractual Obligations: Agree to work as a subcontractor to Variance Reduction International, Inc. (VRI) for at least for 12 months, contract extensions will be awarded based on performance.  A default clause will be in effect for poor performance allowing VRI to terminate the contract.

For interested applicants please send CV to


the hedonic treadmill

February 4, 2011

have you ever wanted a gadget (like iPad) so bad, but when you finally bought it, the excitement was only lasted for couple days?

have you ever REALLY wanted to have that pair of sexy shoes or LV bag; and again, you bought it and the pleasure was faded only in a day?

have you ever REALLY REALLY wanted to get promoted, but when it happened, your joy ended in hours (right after you treat your friends)?

Dan Ariely said in his book, the upside of irrationality, that human is generally has a tendency to overrate their happiness when they want something. Genetically and part of our survival skill, human has a great skill in adaptation. When it comes to happiness, human usually forgot about this adaptation factor and thought the excitement will last forever.

so, just like all things as gadget, shoe, jobs, salary,promotion, relationship, everything will fade away; not only because the things worn out, but mainly because WE grow accustomed to it.

failed to realize this, we will trap in the hedonic treadmill (actually, we are)

we always look for something to make us happy; we are in the pursuit of running after something to be happy but always forgot “how short-lived this happiness will be” – quoted directly from Ariely.

we will be busy running for happiness but the truth is we are running at the same place.

going nowhere.

and that is the new cute thing (or person) will make us happy tomorrow?

to overcome this, i’ll recommend you to read the book..(ahahaha) but the first step is just to be aware of the hedonic treadmill

this is the clutter of your life. this makes your life complicated

simplify it




on the other side, human also has a tendency to forget the great adaptation skill when they experience a bad situation.

many people who broke a relationship or losing a good job, at one point of their life, thought that their life will be miserable forever. the truth is, they will be just fine…

the upside of irrationality and brain rules for baby

February 4, 2011

i am enjoying reading two goods book right now:

the upside of irrationality by Dan Ariely (thanks to my friend Vanny) and brain rules for baby by John Medina (thanks to my wife, she picked it up as we are expecting our second baby!)

i might post some notes inspired by these two books. highly recommend both!

author: Dan Arielyauthor: John Medina


February 2, 2011

unclear direction from your boss? make your own direction

no more journey because there is no map available? make your own map

you stop because there is no more way? make a new way

waiting the world a better place? politicians to stop acting fools? bureaucrats to stop acting crazy?


start do something



a notes to myself and my friends